Frequently Asked Questions

What makes AIRfeet different?

Our Active Arch Support Technology is DYNAMIC in design and used exclusively in all AIRfeet insoles. Behind this engineered technology is the design of the insole itself.

Are there limits to where I should use my insoles?

Not really. Read all the instructions and just take your time. BE PATIENT as it can take a couple of weeks to fully adjust.

How do I clean them?

Hand or Gentle machine wash on delicate cycle either cold or warm with a mild detergent. Do not use bleach. Let them AIR DRY ONLY!

How long do they last?

Good Question. We have customers who have had them for years. Each pair comes with a warranty period and if there are still questions or issues, TEXT us 317-965-5212

What if my Insoles go flat?

Although this is a rare situation, unfortunately it can happen. Sometimes due to manufacturing defects there are errors within products and yes even the Highest of Quality AIRfeet insoles can suffer from a flat!

However we ask you to the following test before you send your insoles back.

All of these simple tests will provide you with a suitable answer.

Remove both insoles and place them on a flat surface. Place your hand flat on each insole and rock them from palm to finger tips.

If your insoles fail this test please contact us at info@myairfeet.com

What size should I order?

Our sizing is based on your actual shoe size. Use the chart below to determine your size:

Each size is trimmable to 1-2 sizes smaller. Order a larger size and trim smaller if in doubt.

Is it possible to purchase the wrong size?

If you purchase the wrong side just email us at info@myairfeet.com and we will sort things out.

Can I wear an Orthotic with them?

Certainly. Just place AIRfeet right on top of your Orthotic.

Are they AIR or Gel?

All AIRfeet are changing to AIR filled and are designated by an O2 after the name. IF the name does not have an O2 after it then the insole is Gel Filled.

If a leak is a concern then please select our O2 styles. The internal Gel media is non toxic and FDA approved. Simply use some mild cleaning agent that does not damage your clothing or your footwear. Treat the little clean up just as you would if you were cleaning the footwear or clothing on a standard basis.

NOTE – Damage to shoes from any of the older Gel insoles is NOT covered by AIRfeet.

What happens if my feet become sensitive?

This is natural and the 20 muscles in each foot are getting a brand new exercise. We recommend removing the insoles for the remainder of the day and refer to the break in schedule that came inside the package. Be patient, as with any new muscular activity, it can take time to adjust.

They can feel a little weird, will this go away?

It’s the BEST weird you’ll ever feel! Yes it may take as little as 15 minutes or up to 15 Days. Your feet have never felt this way or been massaged constantly like this before. Yes it will feel weird but the results are well worth it!

What shoes should I wear them with?

All of them! Only a few shoes maybe too tight so just slip them in and start enjoying them.

To use the Flip-Flop hole, simply cut along the dotted line from the outside edge to the existing hole, as shown in the image below.

AIRfeet Patents and Registrations

AIRfeet products are protected by multiple patents D1034302; D707,024S; D707,025S and patents pending and brand registrations.

AIRfeet Relief O2, Classic O2, Outdoor O2, Sport O2, Fashion O2, Tactical O2, Classic, ESD, ETS, FootROLLER, Zipper Pulls.

The above list may not be complete.
All rights reserved.

Shipping & Returns

Shipping Policy

Thank you for shopping with AIRfeet!

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer standard shipping across the U.S., with most orders arriving within 3–7 business days. Expedited shipping options may be available at checkout.

International Shipping

We do accept international orders; however, they are subject to approval. Once you place your order, we will contact you to confirm accurate shipping rates to your destination. We will only ship the order after receiving your approval of the additional international shipping charges. If you have questions before ordering, please contact us at Shipping Policy, Return Policy, Short Return Policy, API Key, Logo and Banner, Shipping Carrier, Shipping Profile.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to become available.

Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.

Return Policy

We want you to be completely satisfied with your AIRfeet purchase. If you are not entirely happy with your product, we're here to help.

Returns

You may return your purchased items within 30 days of receipt for a full refund, excluding original shipping costs. Original packaging is not required.

To initiate a return, please email us at info@myairfeet.com with your order number and reason for return. We will provide you with return instructions and a return address.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent. A trackable shipping service is required, as we cannot guarantee receipt of your item without tracking.

Refunds

Once your return is received, we will notify you of the status of your refund. If approved, a credit will be applied to your original method of payment within 5–7 business days.

Exchanges

We currently do not process direct exchanges. If you need a different size or style, please contact us at info@myairfeet.com, and we will provide you with some easy exchange instructions.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@myairfeet.com with photos and your order number. We will provide you with easy exchange instructions.

Short Return Policy

Not satisfied with your AIRfeet purchase? No problem!

You may return your items within 30 days of receipt for a full refund (excluding shipping). Original packaging is not required. To save on costs, feel free to use a simple, low-cost non-padded envelope when returning.

Return shipping is the customer’s responsibility unless the item is defective or incorrect. For returns or exchanges, please email us at info@myairfeet.com — let’s see if we can help!

International customers: All return shipping costs, including for damaged or incorrect items, are the customer's responsibility both ways.

Revised 5/13/25