Frequently Asked Questions
Our Active Arch Support Technology is DYNAMIC in design and used exclusively in all AIRfeet insoles. Behind this engineered technology is the design of the insole itself.
Not really. Read all the instructions and just take your time. BE PATIENT as it can take a couple of weeks to fully adjust.
Hand or Gentle machine wash on delicate cycle either cold or warm with a mild detergent. Do not use bleach. Let them AIR DRY ONLY!
Good Question. We have customers who have had them for years. Each pair comes with a warranty period and if there are still questions or issues, TEXT us 317-965-5212
Although this is a rare situation, unfortunately it can happen. Sometimes due to manufacturing defects there are errors within products and yes even the Highest of Quality AIRfeet insoles can suffer from a flat!
However we ask you to the following test before you send your insoles back.
All of these simple tests will provide you with a suitable answer.
- Remove both insoles and place them on a flat surface. Place your hand flat on each insole and rock them from palm to finger tips.
If your insoles fail this test please contact us at info@myairfeet.com
Our sizing is based on your actual shoe size. Use the chart below to determine your size:
Each size is trimmable to 1-2 sizes smaller. Order a larger size and trim smaller if in doubt.
If you purchase the wrong side just email us at info@myairfeet.com and we will sort things out.
Certainly. Just place AIRfeet right on top of your Orthotic.
All AIRfeet are changing to AIR filled and are designated by an O2 after the name. IF the name does not have an O2 after it then the insole is Gel Filled.
If a leak is a concern then please select our O2 styles. The internal Gel media is non toxic and FDA approved. Simply use some mild cleaning agent that does not damage your clothing or your footwear. Treat the little clean up just as you would if you were cleaning the footwear or clothing on a standard basis.
NOTE – Damage to shoes from any of the older Gel insoles is NOT covered by AIRfeet.
This is natural and the 20 muscles in each foot are getting a brand new exercise. We recommend removing the insoles for the remainder of the day and refer to the break in schedule that came inside the package. Be patient, as with any new muscular activity, it can take time to adjust.
It’s the BEST weird you’ll ever feel! Yes it may take as little as 15 minutes or up to 15 Days. Your feet have never felt this way or been massaged constantly like this before. Yes it will feel weird but the results are well worth it!
All of them! Only a few shoes maybe too tight so just slip them in and start enjoying them.
To use the Flip-Flop hole, simply cut along the dotted line from the outside edge to the existing hole, as shown in the image below.
AIRfeet products are protected by multiple patents D1034302; D707,024S; D707,025S and patents pending and brand registrations.
AIRfeet Relief O2, Classic O2, Outdoor O2, Sport O2, Fashion O2, Tactical O2, Classic, ESD, ETS, FootROLLER, Zipper Pulls.
The above list may not be complete.
All rights reserved.
Shipping Policy
Thank you for shopping with AIRfeet!
Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer standard shipping across the U.S., with most orders arriving within 3–7 business days. Expedited shipping options may be available at checkout.
International Shipping
We do accept international orders; however, they are subject to approval. Once you place your order, we will contact you to confirm accurate shipping rates to your destination. We will only ship the order after receiving your approval of the additional international shipping charges. If you have questions before ordering, please contact us at Shipping Policy, Return Policy, Short Return Policy, API Key, Logo and Banner, Shipping Carrier, Shipping Profile.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to become available.
Lost or Damaged Shipments
If your order arrives damaged or is lost in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.
Return Policy
We want you to be completely satisfied with your AIRfeet purchase. If you are not entirely happy with your product, we're here to help.
Returns
You may return your purchased items within 30 days of receipt for a full refund, excluding original shipping costs. Original packaging is not required.
To initiate a return, please email us at info@myairfeet.com with your order number and reason for return. We will provide you with return instructions and a return address.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or the wrong product was sent. A trackable shipping service is required, as we cannot guarantee receipt of your item without tracking.
Refunds
Once your return is received, we will notify you of the status of your refund. If approved, a credit will be applied to your original method of payment within 5–7 business days.
Exchanges
We currently do not process direct exchanges. If you need a different size or style, please contact us at info@myairfeet.com, and we will provide you with some easy exchange instructions.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at info@myairfeet.com with photos and your order number. We will provide you with easy exchange instructions.
Short Return Policy
Not satisfied with your AIRfeet purchase? No problem!
You may return your items within 30 days of receipt for a full refund (excluding shipping). Original packaging is not required. To save on costs, feel free to use a simple, low-cost non-padded envelope when returning.
Return shipping is the customer’s responsibility unless the item is defective or incorrect. For returns or exchanges, please email us at info@myairfeet.com — let’s see if we can help!
International customers: All return shipping costs, including for damaged or incorrect items, are the customer's responsibility both ways.
Revised 5/13/25
Privacy Policy
AIRfeet has created this privacy statement in order to demonstrate and explain our commitment to the privacy of our customers’ information when visiting the AIRfeet website – myairfeet.com
AIRfeet gathers important information from you in connection with the on-line business applications and related services. AIRfeet does not require that each user give us contact and other business and personal information. AIRfeet asks for information such as each applicable user name, address, e-mail address, federal employer identification number (FEIN) and financial or other accounting information. As our requirements evolve, we may ask for additional personal and/or business information from the user.
All personally and business identifiable information (including, financial and billing information) that AIRfeet collects through the website is used to offer and perform the services. AIRfeet will not sell, share or rent your information to third party entities. AIRfeet may track and analyze non-identifying and aggregate usage and volume statistical information for internal use – information will not be provided to entities outside AIRfeet. AIRfeet may collect certain other, usually technical, information from visitors to and users of the website. This information is logged to help diagnose technical problems and to administer the website.
The website contains links to other sites. AIRfeet is not responsible for the privacy practices of such other sites. AIRfeet encourages all users when they leave our site to read the privacy statements of each other site they visit. This statement applies to information collected and displayed on myairfeet.com.
Hosting of the AIRfeet website is done in a secure server environment that uses a firewall and other technology to help prevent tampering from outside intruders. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put into place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
AIRfeet reserves the right to change this statement. Questions regarding this statement or the practices of AIRfeet should be directed here.